Call us: (+33) 6 19 99 12 34

Q&A

1 / LXH products

 

A/ Why LXH ?

LXH is all about details.
Whether it is our caps or beanies, our products are all carefully thought. And that makes all the difference.
It is not for nothing that LXH means Length X Height !
Our caps were born after a succession of 8 different moulds : we really wanted a cap that would fit every head.

And now it’s done !

 

B/ Do you use animal material in your products ?

Never in a million years ! Our founder, Lucas, loves animals and this goes against his values and those of our team.
At LXH, there is no animal fur for our beanies, but synthetic fur woven by hand in France.
Concerning the materials of our caps, there is imitation suede and leather is replaced by imitation leather.
The fleece inside our fleece caps is also synthetic.

 

C/ Where are your products manufactured ?

  • Our beanies

Our beanies are made in France, in Puy-en-Velay.
We are delighted to have found a factory in France capable of combining the quality of our products with French know-how.

  • Our caps

Our caps are manufactured in Vietnam in a French-Vietnamese factory, or in China in a Chinese family workshop.

It is interesting to know that Asia is the continent that is specialized in caps : Asians have the most efficient machines, and this allows us to meet our quality and attention to detail requirements at LXH.

We travel 2 to 3 times a year to Vietnam and China to ensure the continuity of the ethics and working conditions we want in our factories : such as a warm atmosphere, no employees under 18 years old, and a European work rhythm which is between 35 and 39 hours a week.

Concerning the “Made in France“ that we originally wished for all our products, we have been able to do so for the moment only for the cap. Indeed, as surprising as it may be, there is simply no factory in France that makes caps, and that can combine quality and quantity. Our dream and medium-term objective is to build our own cap production plant in France.

This will be the first, and it will be so great !

 

D/ The size of the LXH cap

The LXH cap is mixed : it can correspond to a teenager (on average from 12 years old), a man or a woman. It is suitable for a small head (21 inch), a medium head (22 inch) or a large head (23 inch)
The size of the cap is adjustable by the metal clip at the back of the cap.
For the children, the size of the LXH’ Kids cap corresponds to a child between 2 and 12 years old approximately.

 

E/ LXH beanie size

The LXH beanie is mixed : it can correspond to a teenager (on average from 12 years old), a man or a woman. It is suitable for all types of heads.
The acrylic beanie will have a tighter fit, while the Merino wool one will have a softer fit.

 

F/ Does my LXH product have a packaging ?

Obviously. All LXH products are sold with their case which is a double layered cotton storage little bag. Your LXH headgear will never go anywhere alone !

 

 

2/ The LXH’ Art collection

 

A/ How are the LXH’ Art caps made ?

The caps in our LXH’ Art collection are all unique.
That is to say that we receive our LXH caps in our warehouses, and that these are customized in our workshops in Marseille, France by artists.
Once the customization is done, a drying time of about 2 hours is required.
That’s why sometimes it takes an extra day to receive your LXH’ Art cap, because they are hand-customized.

 

B/ Who are the LXH’ Art artists?

These artists are usually young artists, or art school students with whom we collaborate to bring a real unique touch to our products !
And it also allows the future generation to work ☺️

 

C/ Does my LXH’ Art cap fear water or rain?

Not at all ! Paint stains do not wash off and remain ingrained in the cap. Tested and approved !

 

 

3/ The LXH lifetime warranty

 

What is the LXH lifetime warranty ?

 

At LXH, we are certain of our know-how and the quality of our products. To prove it to you, we guaranteeall of our products for life !

 

This warranty applies to the following conditions :

  • The embroidery did not hold ? We replace it.
  • A finish is deteriorated ? We replace it.
  • You received a deformed or stained product ? We replace it.

Please note that the LXH lifetime warranty does not apply in the following cases :

    • The temporal wear and tear of your cap :

Your cap is made from raw materials that wear out over time. Although an LXH cap wears much less quickly than average, wear and tear (fading) over time is normal and the LXH lifetime warranty is therefore not applicable.

    • Caps damaged after a machine passage without having respected the LXH advices in our Q&A :

Please note that we know how to recognize a product that has been washed without following our tips. In this case, the LXH lifetime warranty will not apply.

    • A poorly maintained product :

A product that you have not taken care of, that has been “mishandled”, can be detected very quickly. Since this is not a defect in the quality of our product, but in the use that has been made of it, the LXH lifetime warranty will not be applicable.

 

 

4/ Which collections for which seasons ?

Is this cap going to keep me too warm in the summer ? Or will I be too cold in winter? All the answers to your questions are here.

 

A/ The cotton cap

Our cotton caps are timeless. You can wear them in summer as well as in winter.

 

B/ The suede cap

Our suede caps are timeless. You can wear them in summer as well as in winter.

 

C/ LXH’ Art cap

Our LXH’ Art caps are made from cotton so they are timeless. You can wear them in summer as well as in winter.

 

D/ Mesh cap

Our Mesh caps are timeless. You can wear them in summer as well as in winter. Although we have a little preference for the summer season because of the ventilation of the mesh at the back of the cap.

 

E/ The water-repellent nylon cap

Our water-repellent nylon caps are timeless. You can wear them both in summer at the swimming pool and in winter under the snow.

 

F/ The silk velvet cap

Our silk velvet caps are timeless. You can wear them in summer as well as in winter. Although silk velvet is a material that looks rather warm visually, it will not necessarily keep you warmer in summer than in winter. It’s just a question of style !

 

G/ The felt cap

Our felt caps are timeless. You can wear them in summer as well as in winter. Although felt is a material that looks rather warm visually, it won’t necessarily keep you warmer in summer than in winter. It’s just a question of style !

 

H/ The ribbed velvet cap

Our ribbed velvet caps are timeless. You can wear them in summer as well as in winter. Although ribbed velvet is a material that looks quite warm visually, it won’t necessarily keep you warmer in summer than in winter. It’s just a question of style !

 

I/ The fleece lined cap

Our fleece lined caps are made for winter. In the summer we do not recommend it because you might get really hot…

 

J/ Imitation leather cap

Our imitation leather caps are made for winter. In the summer we do not recommend it because you might get really hot…

 

 

5/ Where to buy LXH products ?

 

You can buy official LXH products :

  • On our e-shop https://www.lxhbrand.com/e-shop/
  • In our multi-brand sales outlets throughout France.

Find the nearest store here : https://www.lxhbrand.com/boutiques/

  • In our store LXH in Lyon at 7 rue du Plâtre, 69001 Lyon.

 

 

6/ Cleaning my LXH cap

 

A/ Can I machine clean my LXH cap ?

We do not recommend it, as it could damage the inner lining of the cap, which gives it its rigidity.

But this is still possible (not without risks), it will however be necessary to follow some precautions :

 

1/ Wash it alone in the machine

Ideally, the cap should be washed alone in the washing machine, otherwise the weight of the laundry may deform the cap.

2/ Wash it in cold water + delicate cycle

It must be washed in cold water, and with the “soft” program.

3/ Stuffing the inside of your cap

Stuff your cap with plastic so that it always keeps its shape.

4/ Do not tumble dry it.

Above all, it should not be tumble dried !

There, it’s a disaster for sure and you’ll find your cap that will not really look like a cap anymore…

Be carefull, we do not commit ourselves to machine washing, we advise you to prefer washing by hand or in the dishwasher.

 

B/ Can I clean my LXH cap by hand?

We already prefer this option. Here are our tips for cleaning your cap :

1/ Fill a basin with cold water and some detergent.

2/ Soak a cloth in the water + detergent mixture and use it to gently soak all parts of the cap.

3/ With a toothbrush, rub the cap to get rid of the stains and make them go away.

4/ Finally, wash the cloth with clear water and use it to rinse the cap.

5/ Let your cap dry

6/ Here we are ! The result should normally be perfect. If this is not the case, it means that your cap is really dirty and that you have to go through the washing machine option Cf. “Can I machine clean my cap? »

 

C/ Another option to clean my cap?

Finally, we also offer you a third solution, washing your cap… in the dishwasher ! Yes, it sounds incredible but it works.

 

Here are the steps to follow :

1/ Stuff your cap with plastic so that it always keeps its shape.

2/ Put your cap on the glass rail.

3/ Put powder in your dishwasher as if you were running it normally.

4/ Turn on the shortest cycle of your dishwasher (usually 30 minutes).

5/ Let the cap dry, leaving the plastic inside to keep its original shape.

 

 

7/ Cleaning my LXH beanie

 

A/ Can I clean my LXH beanie by hand?

Yes, of course.

Whether it is acrylic or merino wool, we recommend washing it by hand gently in warm, almost cold water, with a drop of the shampoo you use for your hair.

Rub it gently between your fingers and without ever twisting it, even to drain it.

To dry, roll the cap in a dry terry towel and lay it flat on another towel.

Be careful not to hang it because you might deform it.

 

B/ Can I machine clean my LXH beanie ?

This is not the first advice we would give you, but if you want to wash your beanie in the machine, here are our LXH tips:

1/ Put your LXH beanie in a special cover for laundry or in a pillowcase.

2/ Pour a dose of special wool product.

3/ Set your machine on the wool program (cold) and do not raise the spin speed to more than 600 turns.

4/ Dry the cap by rolling it in a dry terry towel.

5/ Then lay your LXH beanie flat on another towel.

Be careful not to hang it because you might deform it.

 

 

8/ My LXH order

 

A/ After my order, how long does it take to prepare it ?

At LXH, we are responsive. 😎

All orders made before 12:00 noon are shipped the same day, Monday through Friday.

Orders placed after 12 noon are shipped the morning after the order is placed from Monday to Thursday.

Orders placed on Friday after 12 noon are shipped the morning after the order is placed from Monday to Thursday.

 

B/ How long will it take to receive my order?

The reception of an order can go between 24 hours and 72 hours on working days.

The week consists of five working days which, according to the precise meaning of labor legislation, are usually worked : Monday, Tuesday, Wednesday, Thursday and Friday (in France).

For example, if you order on Friday afternoon, your order will leave on Monday, and you will receive it between 24 hours and 72 hours after it has been shipped.

 

C/ What is in the box of my order?

Your order consists of your cap, its storage bag and a small handwritten note from a member of our team !

 

D/ Where can I track my order?

You can track your order at any time thanks to the tracking number that is sent to you by email once your package has left our warehouses.

 

E/ Do I get alerts for the steps of my delevery ?

Of course ! 🏎

You are alerted during the preparation of your order, when your package has left our warehouses, and if there is the slightest problem (for example, if the letter carrier passes by but you are not there), you are warned in real time. With our tracking, you will never lose track of your order. ⏱

 

 

9/ Returns and exchanges

 

A/ Can I return an order if it doesn’t suit me?

Yes, you have 14 days after receiving your order to return it to us.

 

B/ How can we return ?

The return is at your expense. The package must be returned with everything it contained when you received it. The products must be clean, with their label, and with their storage bag.

 

C/ Can I change model when I return my package?

Yes you can. Simply return the package to us and send an email to collaborations@lxhbrand.com so that the team can send you a voucher for the value of your previous purchase so that you can place a new order with your new choice of product.

 

D/ Can I be refunded by returning my package?

Yes you can. Simply return the package to us and send an email to collaborations@lxhbrand.comasking for your refund so that the team can proceed with it.

 

 

10/ How to be reposted on your social networks?

 

At LXH we love to showcase our community.

That is why we very often repost our LXH Team photos taken all over the world.

A trip, an unusual event, or simply a moment of happiness with your LXH?

Our image is YOU.

To get a repost :

1/ Publish your photo on your instagram account with your LXH product.

2/ Identify us on the picture.

3/ We will select our favorite photos, in order to repost you. ⚡️

 

 

11/ Any other question ?

 

If you did not find answers to your questions in our Q&A, you can contact us at any time :

  • By mail at collaborations@lxhbrand.com
  • By our live Chat Bot in the bottom right corner of our website.
  • On the phone : + 33 9 70 97 80 58

 

Contact us

A question ? A proposal?
The whole LXH team is here to satisfy you.

LXH – TRS Group

Address :
57 Chemin de l’Argile
13010 Marseille
France

Phone number : +33 9 70 97 80 58
E-mail : collaborations@lxhbrand.com

Customer service: From Monday to Friday 10am-19pm


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